Introduction
Welcome to Gralivol Hotels & Resorts. These terms and conditions outline the rules and regulations for the use of our services, including our website, mobile applications, and physical locations.
By accessing this website or using our services, we assume you accept these terms and conditions in full. Do not continue to use Gralivol's services if you do not accept all of the terms and conditions stated on this page.
Definitions
The following terminology applies to these Terms and Conditions, Privacy Policy, and all Agreements:
- "Client", "You" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions.
- "The Company", "Ourselves", "We", "Our" and "Us", refers to Gralivol Hotels & Resorts.
- "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves.
All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing law.
Booking and Reservations
Reservation Process
All reservations made through our website, mobile app, or directly with our properties are subject to availability and confirmation. A reservation is only confirmed once you receive an official confirmation number or email from Gralivol.
Guest Information
When making a reservation, you agree to provide accurate, current, and complete information. Gralivol reserves the right to cancel or refuse any reservation if fraud or an unauthorized or illegal transaction is suspected.
Rates and Taxes
All rates are quoted in the local currency of the hotel and may be subject to local taxes and service charges. Unless otherwise stated, taxes and service charges are not included in the room rates displayed. These additional charges will be clearly communicated during the booking process.
Special Requests
While Gralivol makes every effort to honor special requests, the fulfillment of such requests cannot be guaranteed and may depend on availability or other factors outside our control.
Payment Terms
Accepted Payment Methods
Gralivol accepts various payment methods, including major credit cards (Visa, MasterCard, American Express), debit cards, and in some properties, cash or bank transfers. The specific payment methods accepted may vary by location.
Deposit Requirements
Certain reservations, particularly for group bookings, special event periods, or extended stays, may require a deposit at the time of booking. The deposit amount and payment terms will be specified during the reservation process.
Payment Security
Gralivol utilizes industry-standard security measures to protect your payment information. However, we cannot guarantee that unauthorized third parties will never be able to defeat those measures or use your personal information for improper purposes.
Check-in and Check-out Policies
Standard Times
Standard check-in time is 3:00 PM, and standard check-out time is 12:00 PM (noon). These times may vary by location and will be specified in your reservation confirmation.
Early Check-in / Late Check-out
Requests for early check-in or late check-out must be made in advance and are subject to availability. Additional charges may apply for guaranteed early check-in or late check-out.
Identification Requirements
Valid government-issued photo identification is required at check-in for all guests. International guests must present a valid passport.
Website Usage
License
Unless otherwise stated, Gralivol and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved. You may view and/or print pages from the website for your own personal use subject to restrictions set in these terms and conditions.
Restrictions
You are specifically restricted from:
- Publishing any website material in any media
- Selling, sublicensing, and/or otherwise commercializing any website material
- Publicly performing and/or showing any website material
- Using this website in any way that is, or may be, damaging to this website
- Using this website in any way that impacts user access to this website
- Using this website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the website, or to any person or business entity
Limitation of Liability
In no event shall Gralivol, its officers, directors, employees, or agents, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
- Your access to or use of or inability to access or use the service
- Any conduct or content of any third party on the service
- Any content obtained from the service
- Unauthorized access, use, or alteration of your transmissions or content