Our Commitment to Responsible Gaming
At Gralivol Hotels & Resorts, we are committed to providing our guests with exceptional entertainment experiences, including gaming facilities at select properties. We recognize that while gaming is an enjoyable recreational activity for most guests, it can lead to problems for some individuals.
Our responsible gaming policy is designed to promote a positive gaming experience while helping to prevent and address problems associated with gambling addiction. We are dedicated to creating an environment where gaming remains an enjoyable form of entertainment for all our guests.
Our Responsible Gaming Program
Gralivol's Responsible Gaming Program consists of several key components:
Staff Training
All our gaming staff undergo comprehensive training on responsible gaming practices, including:
- Identifying signs of problem gambling
- Appropriate ways to approach guests who may be experiencing difficulties
- Information about available support resources
- Regulatory compliance requirements
Guest Education
We provide information to help our guests make informed decisions about their gaming activities:
- Clear information about the odds and probabilities of games
- Tips for responsible gaming displayed throughout our gaming areas
- Materials about recognizing signs of problem gambling
- Information about setting personal limits
Self-Exclusion Program
We offer a self-exclusion program for guests who wish to restrict their access to our gaming facilities. This program allows guests to voluntarily exclude themselves from gaming areas for a specified period or permanently.
Support Resources
We provide information about counseling and support services available to guests who may be concerned about their gambling habits or those of someone they know.
Guidelines for Responsible Gaming
We encourage all guests to follow these guidelines for a positive gaming experience:
Set Limits
- Set a time limit for your gaming session before you begin
- Decide on a budget and stick to it
- Leave your credit cards and ATM cards in your room
- Don't borrow money to gamble
Keep Perspective
- View gaming as entertainment, not as a way to make money
- Accept that losing is part of the game
- Don't chase losses by trying to win back lost money
- Balance gaming with other activities during your stay
Stay Aware
- Be aware of how much time and money you're spending
- Avoid gaming when stressed or depressed
- Don't use gaming as an escape from problems
- Take regular breaks from gaming
Warning Signs of Problem Gambling
Be aware of these potential warning signs that may indicate a gambling problem:
- Spending more time or money on gambling than intended
- Feeling guilty or remorseful after gambling
- Lying about how much time or money is spent on gambling
- Gambling to escape problems or relieve stress
- Borrowing money to gamble or pay gambling debts
- Neglecting personal responsibilities due to gambling
- Failed attempts to cut back or control gambling
- Risking important relationships or opportunities because of gambling
If you recognize these signs in yourself or someone you know, we encourage seeking assistance from the resources listed below.
Support Resources
If you or someone you know needs support with gambling-related issues, the following resources are available:
International Resources
- Gamblers Anonymous:
- GamCare:
- BeGambleAware:
Helplines
- National Problem Gambling Helpline (US): 1-800-522-4700
- National Gambling Helpline (UK): 0808 8020 133
Our staff can also provide information about local resources in the area where you are staying.
Legal Compliance
All Gralivol gaming facilities operate in strict compliance with local laws and regulations. We enforce legal age restrictions for gaming activities and require proper identification for all guests entering our gaming areas.
We do not extend credit for gaming purposes, and we follow all regulatory requirements regarding responsible gaming practices in the jurisdictions where we operate.