Introduction
At Gralivol Hotels & Resorts, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our mobile applications, or stay at one of our properties.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you provide to us when you:
- Make a reservation or booking
- Register for an account
- Subscribe to our newsletter
- Fill out a form or survey
- Contact our customer service
- Check-in at one of our properties
This information may include:
- Name, email address, postal address, and phone number
- Date of birth and nationality
- Payment information (credit card details, billing address)
- Passport or ID information (for check-in purposes)
- Loyalty program membership details
- Special requests or preferences related to your stay
- Information about your travel companions
Automatically Collected Information
When you visit our website or use our mobile applications, we may automatically collect certain information about your device, including:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent on those pages
- Referring website addresses
- Device information (such as device type, operating system)
- Location information (with your consent)
How We Use Your Information
We may use the information we collect for various purposes, including to:
- Process and manage your reservations and stay
- Provide and maintain our services
- Process payment transactions
- Improve our website, products, and services
- Personalize your experience and provide tailored content
- Respond to your inquiries and customer service requests
- Send administrative information, such as reservation confirmations and updates
- Send marketing communications (with your consent)
- Administer promotions, surveys, or contests
- Monitor usage of our services
- Detect, prevent, and address technical issues
- Comply with legal obligations
Data Sharing and Disclosure
We may share your information with the following parties:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Business Partners
We may share your information with our business partners, such as franchised hotels, to offer certain products, services, or promotions.
Legal Requirements
We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
Business Transfers
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, which may include:
- Access: You have the right to request copies of your personal information.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Object: You have the right to object to our processing of your personal information, under certain conditions.
- Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.
Security
We use administrative, technical, and physical security measures to help protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. For more information about our use of cookies, please see our Cookie Policy.